RETURN & REFUND POLICY
The Southwestern Style Gallery is committed to providing exceptional customer service, and customer satisfaction is our top priority.
While we never anticipate any issues with our authentic Native American and Southwestern collectible jewelry, if you are in any way dissatisfied with a purchase, please contact us at info@thesouthwesternstyle.com within 10 days of the purchase date to initiate a return authorization.
We ask that items be returned insured, in their original condition, and packaged as they were received. Return shipping costs are the responsibility of the buyer. We do not provide return labels.
Upon receipt of the returned item, a gallery credit for the amount purchased will be issued to your account. Items purchased wholly or partially with gallery credit are final sale and are not eligible for return, exchange, or additional gallery credit. Gallery credit must be used within 6 months of issuance.
Because of the unique nature of these handcrafted pieces and our direct support of Native artists, we issue gallery credit only to preserve the value and authenticity of the jewelry we offer.
Our policy lasts 10 days. If 10 days have passed since your purchase, the sale is considered final, and we unfortunately cannot offer an exchange. Shipping, handling, and insurance fees are non-refundable.
A gallery credit for items damaged in transit will be processed after the insurance claim process is complete.
To be eligible for a return, your item must be unused, in the same condition that you received it, in the original packaging, and mailed via the original carrier.
Please do not bend, adjust, re-size bracelets or rings, or alter items in any way until you’ve determined that you wish to keep them. Do not alter the finish of jewelry through polishing or oxidation until you’ve determined that you wish to keep it. Items that have been customized, adjusted, altered, or resized at the customer’s request are final sale and are not eligible for return, exchange, or gallery credit.
Items sold at discounted prices are not eligible for refund, exchange or store credit & are “final sales”.
Unauthorized or ineligible returns will not receive a refund, exchange, or gallery credit. The customer is responsible for all shipping costs associated with returning any unauthorized or ineligible item back to them.
Artist attributions, hallmarks, tribal affiliations, and period identifications are provided based on the available information, research, experience, and industry knowledge. Variations in stamping practices are common in Native American jewelry, and not all pieces are stamped. The absence, variation, or interpretation of a hallmark does not constitute misrepresentation. Attributions represent professional opinion and are not a guarantee of authorship.
Please mail your return to:
The Southwestern Style
PO Box 1092
Georgetown, TX 78627
Customers are responsible for providing a complete and accurate shipping address and for accepting delivery of their order, including completing any required signature upon delivery.
Packages returned to The Southwestern Style Gallery due to refusal of delivery, failure to claim or pick up the package, unsuccessful signature attempts, an incorrect or incomplete address provided by the customer, or any other circumstance outside of our control are not considered authorized returns.
If a package is returned to us by the carrier, the original shipping, handling, insurance, and any carrier-imposed return fees are non-refundable. Upon our receipt and inspection of the merchandise, the customer will receive gallery credit for the merchandise purchase price, less any additional shipping, return, handling, or carrier charges incurred by The Southwestern Style Gallery.
At the customer’s request, returned merchandise may instead be reshipped. All costs associated with reshipping, including shipping, handling, insurance, and signature confirmation where applicable, are the responsibility of the customer.
Refusal of delivery or failure to accept or claim a shipment does not entitle the customer to a cash refund or refund to the original form of payment.
By completing a purchase, the customer accepts responsibility for receiving the shipment at the address provided and agrees to these terms.
By purchasing from this website, the customer agrees to the terms and conditions of sale outlined on this website.