The Southwestern Style Gallery is committed to providing exceptional customer service and customer satisfaction is our top priority! While we never anticipate any issues with our authentic Native American, Mexican, and other southwestern collectible items, if you are in any way dissatisfied with a purchase, please return the item(s) in question within 10 days of the purchase date. We ask that items be returned insured, in their original condition, and packaged as they were received.
Upon receipt of the returned item, a store credit for the amount purchased valid for one year will be issued back to your account.
Due to the uniqueness and collector desirability of the items we are offering, our policy lasts 10 days. If 10 days have gone by since your purchase, the sale is considered final and unfortunately we can not offer you an exchange. Shipping, handling and insurance fees are non refundable.
Damaged in freight items will be reimbursed after the insurance claim process is complete.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and mailed via original mailing carrier.
If you feel the stone or pottery item color differs from the one featured on the website, please examine the item in different light settings, both indoors and outdoors, to see the most accurate color representation. Items are photographed in a studio to allow the camera to capture a full spectrum of color variations of each item.
Please, do not bend, adjust, re-size bracelets or rings, or alter items in any other way until you’ve determined that you wish to keep it. Do not alter the finish of jewelry through polishing or oxidation until you’ve determined that you wish to keep it.
All returns are subject to a 20% restocking fee.
Send Returns To:
The Southwestern Style Gallery and Auctions
PO BOX 1092
Georgetown, TX 78627