RETURN & REFUND POLICY

The Southwestern Style Gallery is committed to providing exceptional customer service, and customer satisfaction is our top priority.

While we never anticipate any issues with our authentic Native American and Southwestern collectible jewelry, if you are in any way dissatisfied with a purchase, please contact us at info@thesouthwesternstyle.com within 10 days of the purchase date to initiate a return authorization.

We ask that items be returned insured, in their original condition, and packaged as they were received. Return shipping costs are the responsibility of the buyer. We do not provide return labels.

Upon receipt of the returned item, a gallery credit for the amount purchased will be issued to your account.

Because of the unique nature of these handcrafted pieces and our direct support of Native artists, we issue gallery credit only to preserve the value and authenticity of the jewelry we offer.

Our policy lasts 10 days. If 10 days have passed since your purchase, the sale is considered final, and we unfortunately cannot offer an exchange. Shipping, handling, and insurance fees are non-refundable.

A gallery credit for items damaged in transit will be processed after the insurance claim process is complete.

To be eligible for a return, your item must be unused, in the same condition that you received it, in the original packaging, and mailed via the original carrier.

Please do not bend, adjust, re-size bracelets or rings, or alter items in any way until you’ve determined that you wish to keep them. Do not alter the finish of jewelry through polishing or oxidation until you’ve determined that you wish to keep it.

Items sold at discounted prices are not eligible for refund, exchange or store credit & are “final sales”. 

Artist attributions, hallmarks, tribal affiliations, and period identifications are provided based on the available information, research, experience, and industry knowledge. Variations in stamping practices are common in Native American jewelry, and not all pieces are stamped. The absence, variation, or interpretation of a hallmark does not constitute misrepresentation. Attributions represent professional opinion and are not a guarantee of authorship.

Please mail your return to:
The Southwestern Style
PO Box 1092
Georgetown, TX 78627

By purchasing from this website, the customer agrees to the terms and conditions of sale outlined on this website.